Posts in Life

Rain storms

The weather the past week has been horrible and forced me to reschedule a couple of activities, including some photo-shoots…

Oh well, when life rains, take out your camera!

Disclaimer: Be careful when using your camera and driving and preferably have two hands on the wheel and the camera on a tripod in the car!

Just got unifi-ed

When Telekom Malaysia (TM) announced their Fiber to the home broadband initiative, I was rather excited as broadband speeds in Malaysia have stagnated over the past couple of years. Initially when I jumped on to the DSL bandwagon in 2001 with a paltry (by today’s standard) speed of 384kbps down and 128kbps up. It was a big improvement over any 33.6 or even 56kbps modems of the day. Fast forward 10 years and internet speeds have doubled or tripled many times in neighboring countries and all we’re stuck with is 2mbps DSL. 4mbps is available but few areas could even qualify with the poor quality of cabling or exchange equipment. My home couldn’t even get past 1.8mbps due to the distance from the exchange.

It took TM about a year plus to reach my backwater housing area. The good thing is many others have sacrificed their effort and time to enable TM to iron out the kinks in the system and to improve the roll-out, delivery and implementation service. After all, there are thousands and hundreds of thousands of homes to install.

The good is that they no longer need eight guys to install like for my parents home, a year back. The bad is that they still are not coordinated with their contact center and appointment scheduling system. It still takes an entire day but most of it will be spent waiting and waiting or cleaning up. If you’re lucky, everything goes well after install otherwise, you’ll end up waiting for new modems, BTUs, and more technicians.

For me, the install was a breeze. Minus the five hours waiting for the installers to show up. When the appointment time said 9:30am to 2:30pm, I assumed the install will complete within that window rather than start at 2:45pm! Anyway, my install was through the ceiling so all was needed was a hole drilled through the outside wall to get into the ceiling, pull the fiber and drop it into my central cable drop. My home, fortunately for the TM installers, had a central cable drop where all ethernet, phone, cable TV, etc are laid down so drilling through the wall took the longest time. The Brits build houses to last in the 60s.

Fortunately for the installers, I also provided the ceiling light and ladder otherwise they would have come to grief with such a miserable ladder of theirs. Also to their benefit, my entire house is wired with CAT5e (long story why it’s not CAT6) so again, the rest of the setup was a breeze. Plug the Fiber BTU here, LAN to WAN port, IP TV out to Port 2 (next to my TV), Phone out to Phone Distribution panel and viola, IP TV works, we got internet and the rooms have phone lines! Hallelujah!

Since I had a Cisco VPN Router & SPI firewall going, I wanted to junk the crappy DLINK DIR615 that came with the package. The router has caused grief to many users due to it running custom firmware, lack of security (all wide open settings), poor wireless and network performance, and more. The problem with using your own router is that the incoming network has three VLANs and if you didn’t care about the IP-TV, you can go ahead. I paid for all services so I damn well want the access.

Solution was simply replace the DIR615 with a VLAN bridge. I used a MikroTik RB250 for this purpose. If anyone wants a pre-configured RB250, drop me an email. I have the RouterBoard Rb750GS as well but for the moment, I wanted to continue using my Cisco router.

Here’s the TM Fiber Broadband Termination unit (BTU)

The crappy D-Link DIR615 which was quickly replaced…

My Cisco VPN and IPS/IDS Firewall

The Huawei IP TV Set-top box (STB). Still a bit laggy when watching internet streaming content

The awesome MikroTik RB250 VLAN Bridge.

I really need to fix my cabling mess! For now, Yellow is WAN link, white is Internal network, Blue is POE, green is for Voice and now Red for IPTV.

 So how does it perform? The good is that it works pretty much as it is advertised. No complaints until the service starts going down or becomes unreliable but overall, my satisfaction is high. Minus the setup, installation part of course. Your mileage may vary and depending on your home and where you want certain components, i.e. IPTV, Wireless, phone, etc, the process might cost you a fair bit and be more trouble than in my case.

10 years after 9-11

“I feel this way about it. World trade means world peace and consequently the World Trade Center buildings in New York … had a bigger purpose than just to provide room for tenants. The World Trade Center is a living symbol of man’s dedication to world peace … beyond the compelling need to make this a monument to world peace, the World Trade Center should, because of its importance, become a representation of man’s belief in humanity, his need for individual dignity, his beliefs in the cooperation of men, and through cooperation, his ability to find greatness.”
~ Minoru Yamasaki

September 11 touched more people than most people realize. Even me, sitting twelve timezones away from New York City, literally halfway around the world was affected in some way. First of all, I’ve been to New York City twice and one year ago, I stood on the top of one of the towers, admiring the view that is now gone. My brother studied in New York State, two of my classmates from college worked in the big apple. And on that fateful day, I have three cousins working in New York City. Beyond the tragedy lies the immense courage, outpouring of resolve, and the strength of character to carry the day, without which I think this would have been a real tragedy indeed. Some say this was New York’s darkest moment, but it’s also New York’s finest I think.




“Tragedy” by Maggie Magee Molino © 2001-2002 (WebAperture Member)

Amid the smoking rubble a cloaked figure wandered slowly through the gray powdery mist as though He were floating.
Beams of light followed Him and created a veil of sorrow. (Can you see Him?)

Silent tears streaked the dust filled faces of those who survived, and in the distance,
the sounds of bagpipes filled the thick and acrid air with a shrill mournful tune. (Can you hear it?)

Husbands, fathers, wives, mothers, sons, and daughters, friends and colleagues, those who just a few short hours before had kissed their loved ones good-bye saying, “I’ll be home” or “See you later” were burned and buried under tons of twisted steel. (Can you see them?)

As sun began to set, the billowing smoke glowed with an eerie light, and a stillness fell over the land –
There were so few survivors. (Will you weep for them?)

The cloaked figure lifted His arms to the sky and sobbed in a voice so heartbroken that the sound still echoes through the entire universe. (Can you hear Him?)
~~His name is GOD

Shot completely on Kodak Supra 400 and Kodak EliteChrome 200. Scanned on a Nikon Coolscan LS-30.

Delivery & Support – Keys to great customer service

Quite a while back, I placed an order for the iPad 2 on the Apple store. It shipped on the 17th of May.

Unfortunately, it did not arrive on time. As you can see below, the DHL tracking results. Basically, the problem lay with our stupid Malaysian customs and perhaps DHL. As a company that focuses on global logistics, the delay in customs is unacceptable. I wouldn’t have cared much if it was delayed a day or two. To spend seven days in customs is unacceptable. Corruption issues aside, I think a company like Apple would partner with DHL to provide shipping for their online stores because of certain service levels and proven track record in managing the complexity of global trade. Looks like a big fail here.

May 24, 2011 13:41 Kul – KUL Arrived at delivery facility – Kul – KUL
May 23, 2011 21:38 Szb – SZB Clearance delay – Szb – SZB
May 22, 2011 20:23 Szb – SZB Clearance delay – Szb – SZB
May 21, 2011 22:08 Szb – SZB Clearance delay – Szb – SZB
May 20, 2011 22:03 Szb – SZB Clearance delay – Szb – SZB
May 19, 2011 21:26 Szb – SZB Clearance delay – Szb – SZB
May 18, 2011 21:19 Szb – SZB Clearance delay – Szb – SZB
May 17, 2011 20:28 Szb – SZB Clearance delay – Szb – SZB
May 17, 2011 09:26 Szb – SZB Processed for clearance – Szb – SZB
May 17, 2011 01:02 Szx – SZX Departed from facility – Szx – SZX

No point in dwelling on the failure of DHL here but the key take away from this is that if you have a online business dealing with products, the delivery is as important as the rest of your business. My experience shopping at the Apple store is now poor due to this delivery delay!

However, I’ve some good news. I’ve never talked to a more sincere, upbeat and concerned contact center staff as I talked to Apple this morning. He came across as sympathetic but not condescending. I felt assured and he promised to follow up. I don’t think he knew that customs would clear it but still I felt better and I got a free iPad dock to boot. Would I buy from Apple store again, probably. Hopefully they sort DHL out quick!

Update 6:20pm : Apple actually called me up to say that DHL has delivered my iPad 2! Now that’s GREAT customer service!

A birthday to remember

Every couple of years, I somehow always reach a cross road in my life when I reach a birthday. Seems like deja vu again this year, 2011 of the last year. I suppose some decisions need to be made in the next couple of months but as the future’s still a bit unclear, it’s one day at the time for me. In the meantime, I just got the most wonderful birthday gift ever. Maybe that’s what trigger my life’s cross-road feeling but then again, this birthday has forever changed my life.

Presenting the newest addition to our EKML Visuals family… although more as a model (mandatory) than a photographer!