But it is true. It reflects the kind of mentality that permeates through this entire country of Malaysia. We have the biggest bank with massive year-on-year profits but with chronic maintenance problems and lack of attention to details. How about lights that don’t work, faulty aircondiitioning, leaking sinks and toilets, Horrible network and internet connection… So what for the all the records and glorified infrastructure. Fix the little details and the rest will follow.